I did considerable research prior to purchasing my new car and was surprised at the response from several car establishments. Some were so off-hand that I am surprised they are able to remain in business. Others were arrogantly dismissive when I refused to purchase that which they insisted I must accept. One was just dumb and deceptive.
From the moment I walked into Westernport Holden I was acknowledged with both courtesy and interest. They didn’t try to sell me anything, but they did listen and I quickly felt that they were genuinely pleased to help at a level that was important to me. It was noticeable that the staff were comfortable and competent in their job, perhaps a testament to capable and effective leadership.
I felt comfortable purchasing a new Holden Cruze from them and since then, their follow up has been consistent, genuine and courteous. To my surprise, a new street directory arrived in the mail, courtesy of Westernport Holden. This sort of care and planning is both impressive and meaningful.
I am sufficiently comfortable to have now transferred the care of my 1995 Fairlane to their service department and am well pleased with the result. I feel confident in their reliability and competence and the relationship has become enjoyable, rather than tinged with fear and distrust. I am able to genuinely recommend them.